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RETURN POLICY

The Return Policy and the Right of Return are applied and exercised by our Company, based on article 4 par. 10 of law 2251/1994 on consumer protection, as amended and in force today by KYA Z1-891 / 2013.

  1. THE RIGHT OF WITHDRAWAL

Withdrawal is the case in which the User wishes to return the product he has purchased electronically from the Store and receive the price paid (the money) in full (except for shipping costs). This withdrawal does not have to be justified and is based on the simple change of opinion of the Customer.

2. TERMS AND CONDITIONS

The User has the right to withdraw from the sale and to return the product free of charge, only under the following specific terms and conditions:

  1. The User's right to withdraw from the sale is exercised only within an exclusive period of 14 calendar days from the day of delivery and receipt of the product. After the expiration of this period, the User permanently loses the right of withdrawal.
  2. In order to exercise the right of withdrawal, the User must return the product in the original condition as upon receival exactly, as new. In particular, the product must be delivered within its original packaging, in its full form (protected in a box, wrapped in nylon, foam, etc.), not used in any way, be complete, without missing parts, not to have been torn or otherwise damaged, to have all the labels, cards, or any other form of attachment still attached to it, and to be accompanied by the Completed Return Form, along with the corresponding legal document of the sale (Invoice or Retail Receipt).
  3. The return of the product is accepted only if previously the User has paid any amount charged to the Store for the initial shipment of the product, as well as the shipping costs for the return.
  4. Before sending the products to the User, the Store carries out the appropriate quality control in all its points and keeps a complete photographic file of the product, registered with the date of electronic registration, in order to record the situation in which the product is sold to the User, and not to create disputes regarding the excellent condition of the product during delivery and receipt by our Customer.
  5. The return of the product is accepted by the Store only after a complete and meticulous quality control and after the final approval of the Store. If a product is not received in the delivered condition or during the quality control of the returned product the Store finds damage on the product which is deemed as the User's responsibility the return is not accepted and the product is returned to the User, at his expense for transportation costs.
  6. If upon receipt of the product by the User, it is found that there are any defects, which are borne by the Store due to its negligence during delivery, then the return of the product is accepted unless the defect comes from third party actions, for whose damages are not the responsibility of our Company.
    To avoid inconvenience, the User is advised to carefully check the condition of the products sold at the time of delivery and the intact packaging and label, in order to detect any obvious defects, misuse or negligent transport and delivery.
  7. If a product (or accessory) bears, when returned and delivered, the smell of perfume, after shave, deodorant, remnants of make up, lipstick, cream of any kind, it is not accepted for return and is sent back to the User, at his expense.
  8. The User bears sole responsibility for any reduction in the value of the product, which will result from any handling of it, which was not necessary to determine its nature and characteristics.
  9. Delivery costs are not refundable, if the User chooses a delivery method different from the one offered by the Store.
  10. Products that were sold with a promotional gift should be returned with it, otherwise the value of the gift will be deducted from the refunded amount.
  11. The Return Form: In case of exercising the right of withdrawal, our Customer must complete the special Return Form that he finds here and send it either to: a) the postal address of our Company at 8 Bouboulinas str - Agios Dimitrios, 17343, Attica Greece , b) or at the following email: info@e-artistico.gr.
    The Store is obliged to confirm in writing the receipt of the Return Form once it has received it.
    In case the User does not fill in the Return Form, any other clear statement regarding the content of his request will be accepted, in order to inform the Store about the reasons for the return and the way he wishes to be served. It is also necessary to contact the store manager to inform the Store by phone, definitely before any exchange or return action, at 210 9732290, on weekdays 9: 30-14.30.
    The products to be returned should be sent by courier exclusively to the address: 8, Bouboulinas srt, Ag. Dimitrios, Postal code 17343, Athens, Greece, ARTISTICO, and are only received from the courier company which carries out the delivery and in no case through physical presence (hand in hand) of the User in the Store at the above address.
  12. Cash Refund: After the declaration of withdrawal and the return of the products, the Store is obliged to return the paid amount to the User. The refund to the User must be completed within 20 working days from the date on which the Store will have received and inspected the products, under the above terms and conditions.
    In this case the user must fill in the field "Refund" with the corresponding fields in the Return Form.
    In the event that the User is charged by credit card, if the Store has received the amount from the Bank, it will be obliged to inform the Bank of the cancellation of the transaction and the Bank will take any action to refund the amount. Following this notification, the Store bears no responsibility for the timing and manner of execution of the dispute, which is governed by the contract drawn up between the issuing bank and the User. The money is deposited from the store's account, which is kept in EUROBANK. There may be deductions from the User's bank, and a possible delay if the receiving account is in a different bank than the Branch Bank (EUROBANK). The Store is not obliged to cover the expenses charged (according to the usual practice of the banks) of the financial organization with which the User cooperates, during the receipt of the amount returned.

3. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

  1. The right of withdrawal is not valid in case the User has paid the price of the products in the physical store and the products have been received from the headquarters of the physical store, at 8 Bouboulinas str - Agios Dimitrios, 17343, so the provisions on the sale from a distance do not apply.
  2. TheUserdoesnothavetherighttowithdrawfromthecontract:
  1. In the case of specialized Dancing Costumes which are manufactured upon the written order of the User and are clearly personalized and exclusive in terms of design, construction, or even in a ready-made suit processed according to specifications, desires and specific individualities, or even in case the User proceeds to order online in a ready-made suit and the Store agrees to proceed with rehearsals (although this is not provided for in any case and is in no way an obligation of the digital Store).
  2. In the case of specialized Dance Costumes, which either have the bra or the lower part of the underwear as an integral part, or their base is a body or leggings and have been unsealed after delivery, so they become unsuitable for return for reasons of hygiene.
  3. In the case of used Dance Costumes (which have been danced in a competition or show) and are in very good condition and with meticulous observance of the rules of hygiene, which are promoted to a discount offer and the price difference is clearly below his photograph.
  4. In the case of new Dance Costumes, which are promoted to a discount offer and the price difference is clearly indicated below the photo.
  5. In the case of new Dance Costumes which have a specific imperfect defect, which is determined in writing, with absolute clarity on the Website, before their purchase by the User, which are promoted to a discount offer and the price difference is clearly below his photograph

4. PRODUCT CODES

To avoid doubt and to clarify the exceptions, the Costumes included in the exceptions have a product code, consisting of numbers and letters.

More specifically:
UW: Suit with built-in underwear
PO: Suit on Offer
SHD: Worn/Used Suit
DF: Suit with imperceptible defect

5. THE RIGHT TO RETURN

  1. In the rare case that the User identifies a defect in any product, whether the color or another code is desired, or an incorrect code has been sent, he is entitled to request a replacement of the product.
  2. In this case, the User must inform the Store by phone and send the Return Form through e-mail or post to the Store within 2 days from the day of receipt of the order, in order for the product to be changed.
  3. The Store will do its best to replace the product returned by the User in time.
  4. As soon as the Store receives the product to be replaced, it will contact the User and send back the replacement product.
  5. In case the change is not possible due to unavailability of the requested product, the Store will contact the User offering him equivalent alternatives.
  6. The Return Form: In case of exercising the right to replace, our Customer must fill in the special Return Form that can be found here and send it completed: a) to the postal address of our Company at 8 Bouboulinas str - Agios Dimitrios, 17343, Athens, Greece, or b) at the email address info@e-artistico.gr.
    The Store is obliged to confirm in writing the receipt of the Change Form.
  7. In case the User does not complete the Return Form, any other clear statement regarding the content of his request is accepted, in order to inform the Store about the reasons for the change or replacement and the way he wishes to be served. It is also necessary to contact us and inform us by phone before any further action of return or replacement at 210 9732290 weekdays 9: 30-14.30.
  8. The products to be returned or replaced are only to be sent by courier to the address: 8, Bouboulinas str, Agios Dimitrios, Athens, Greece, postcode 17343, ARTISTICO, and are to be received only from the courier which carries out the delivery and in no case through physical presence (hand in hand) of the User in the Store at the above address.

6. CLAIMS DOE TO DEFECT OR LACK OF CONTRACTED PROPERTY

Products that lack a contractual quality or are defective can be changed or replaced based on their respective warranties.
With regard to these products, the User does not have the right of Withdrawal, which is exercised under these terms.